About the job

Key information

• Working hours are 8.30am – 5pm Monday to Thursday and 8.30am – 4.30pm Friday. This is based at the crematorium office in reception.
• 25 days’ annual leave (pro rata for part time hours).
• Various in house and certified training is available to carry out the role.
• Permanent position.

What will I be doing?

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• Main point of contact for the bereaved and funeral staff.
• Responsible for ensuring all legal and medical paperwork is received in advance of all funerals.
• Conducting graveside interments and attend chapel services.
• Giving guidance and legal advice on memorials and grave ownership.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Have excellent written and oral communication skills and experience in customer service.
• Have high levels of personal resilience and ability to display tact and empathy.
• Use initiative and make informed decisions within the legal parameters.
• We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

Supporting documents and information

For an informal chat about the role, you can contact Michelle Hudson, 01823 356381, michelle.hudson@somerset.gov.uk

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have everything you need, just hit the apply button. We can’t wait to hear from you.

Apply on the Somerset Council website

Apply now