Apprentice Business Process Analyst

About the job

Key information

• Level 4 Business Analyst apprenticeship with national training provider, QA.
• This is a 24 month apprenticeship (including assessments), starting in January 2026.
• 37 hours per week, one day per week will be for study outside of the office.
• 25 days annual leave plus bank holidays.

We offer hybrid working and a dynamic working strategy at Somerset, giving you flexibility as you start your journey.
Somerset Council is on an exciting journey of transformation, and we’re looking for an ambitious Business Analyst apprentice to join our Service Design and Change team and help shape the future of the services we deliver and how we serve our communities.

What will I be doing?

As part of our Inspiring Innovation Programme, you’ll play a key role in supporting Service Designers and services themselves redesign processes and services to make them smarter, faster, and more customer-focused across the entire organisation. This is your chance to learn, grow into an incredibly lucrative career, and make a real impact in Somerset.

What’s in it for you?

• Hands-on experience in mapping and improving business processes.
• Expert training to help you start your career pathway into Business Analysis and Service Design.
• The chance to influence change and find solutions at a local council.
• A supportive environment where your creativity and energy will help transform services.
• A nationally recognised Level 4 qualification in Business Analysis from QA which could open lots of doors for your future career.
• Enrolling onto a Business Analyst Level 4 Apprenticeship with QA.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Are a confident communicator who can engage and inspire others.
• Are someone with drive, curiosity, and fresh ideas.
• Have a passion for improving customer experiences.
• Have a willingness to learn and work hard at your apprenticeship coursework that compliments the “on the job” training.
• Have relevant work experience in this or a similar field.

Essential qualifications

• Maths and English GCSE grade 4/C or higher.
• At least 1 A-Level or Level 3 Qualification.

Future prospects

Apprentices will have the opportunity to apply for various positions on completion of the apprenticeship or will be supported to progress into similar positions with other employers.

Please ensure you list your GCSE’s on your application form.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What is in it for me?

Here is a quote from our last Business Analyst Apprentice who is now qualified, experienced and in a Business Analyst position:

“Completing the Business Analyst apprenticeship gave me hands-on experience with real projects while learning industry best practices. It helped me develop critical skills in data analysis, stakeholder communication, and problem-solving, all while learning a qualification that boosted my confidence and career prospects. The blend of practical work and structured learning made the role exciting and rewarding. I would definitely recommend the apprenticeship to anyone who would want to become a Business Analyst or get into Service Design as a career path.”

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

Supporting documents and information

If you want to be at the forefront of innovation, helping Somerset Council deliver better services for everyone, all while gaining a nationally recognised level 4 qualification then apply now and be part of something extraordinary!

For more information about this opportunity contact Misha Liddiatt: misha.liddiatt@somerset.gov.uk

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

Apply on the Somerset Council website

Apply now