Business Support Supervisor

About the job

Key information

• Permanent, 37 hours a week.
• Hybrid working, a mixture of Office and home working.
• 25 day’s annual leave (additional to bank holidays)

Adult Social Care Business Support Supervisor supporting services across the county. Responsible for managing a team delivering efficient, high‑quality administrative support, overseeing workloads, developing staff, monitoring performance, and driving continuous improvement. Based in a Somerset office with flexibility to travel to other locations.

What will I be doing?

• Deliver project research and support first-line project management across services.
• Analyse and interpret operational, performance and resource data to inform decision-making and service improvement.
• Lead the implementation of new systems, processes and ways of working, ensuring clear communication and effective team engagement.
• Support budget monitoring, investigate queries, and contribute to financial planning and reporting.
• Act as a key contact for business support and finance queries, providing advice to colleagues, partners and the public.
• Manage and support staff, including handling complex or challenging situations and maintaining high team performance.
• Investigate issues and provide solutions, using negotiation and influencing skills where needed.
• Coordinate and support meetings, including multi-agency work, ensuring deadlines and requirements are met.
• Attend meetings and contribute to service development and continuous improvement.
• Champion equality, diversity, inclusion, health and wellbeing in all activities.
• Support office and facilities management, ensuring a safe and effective working environment

What kind of experience or qualifications do I need?

• Ability to communicate effectively and confidently with colleagues at all levels
• Ability to prioritise work and meet deadlines
• Well organised with strong accuracy and attention to detail
• Resourceful approach and able to use own initiative with minimal supervision
• Ability to speak fluent English (as required)
• Experience working in an administrative role
• Experience of team working
• Minimum NVQ Level 3 or 5 GCSEs (including Maths and English at Grade C/4 or above)
• Good standards of literacy and numeracy
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Positive, committed and adaptable approach
• Ability to maintain high levels of confidentiality
• Flexible approach with ability to reprioritise workload
• Strong teamwork and collaborative working skills
• Good communication skills at all levels
• Reliable with a proactive “can do” attitude
• Tactful and diplomatic
• Previous supervisory experience
• Proficiency in Microsoft PowerPoint

Supporting documents and information

Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship

For an informal chat about the role, please contact Becky Smith on becky.smith@somerset.gov.uk

Application pack

PDF,

Apply on the Somerset Council website