Communications and Engagement Assistant (Apprentice)

About the job

Key information

Devon and Somerset Fire and Rescue Service, has a fantastic opportunity for a Communications and Engagement Apprentice to join our team in Exeter.

Devon and Somerset Fire and Rescue is the largest non-metropolitan fire and rescue service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.

This opportunity is available on an 18-month fixed term contract working 37 hours a week (including release to attend Exeter College) and we are offering a competitive salary starting at £25992.00 (gross) per annum.

While undertaking this role the successful candidate will have completed a Multi-Channel Marketer Apprenticeship.

About us:

At Devon and Somerset Fire and Rescue Service, our mission is to create a safer world by preventing fire and rescue emergencies. We pride ourselves on our fantastic reputation, built on the dedication and expertise of our skilled workforce. By joining us, you will be a key play in enhancing the services we provide across beautiful Devon and Somerset.

What will I be doing?

As our Communications and Engagement Assistant (Apprentice) you will work across the three areas covered by our Communications and Engagement team – communications, consultation and engagement, and digital content.

You will support the day-to-day activities of the team and be involved in planning, delivering, and evaluating campaigns. You will create content for a range of audiences and channels and support our engagement activities.

It’s a varied role with a lot of scope to make a difference and learn new things along the way.

Key responsibilities of our Communications and Engagement Assistant will include:

• Helping create engaging and transactional content for the Service’s digital channels.
• Assisting with writing, editing, and publishing content across our channels.
• Assisting the team with developing communication and digital marketing campaigns including planning, delivery, and evaluation.
• Supporting the Service by assisting with communications campaign activity.
• Supporting our consultation and engagement team with planning, carrying out and analysing consultation and engagement activities both internally and externally
• Supporting with event planning for events, such as our staff awards and the Blue Light Carol Service.
• Working with other members of the Communications and Engagement team to help us get the best out of all our activity.
• Assisting with writing, editing, and publishing press releases, and monitoring media.
• Assisting with campaign monitoring and creating campaign evaluation reports including our monthly KPI report.
• Maintaining the reputation of the Communications and Engagement team by displaying a high level of customer service and personability.
• Maintaining security and confidentiality of information, whether computer based or otherwise, in line with legislation.
• Attending local, regional, and national meetings or events as required.

What kind of experience or qualifications do I need?

What we’re looking for in our Communications and Engagement Assistant:

• Level 3 qualification (A Levels, BTEC or equivalent), and grade C/5 or above in GCSE English and Maths.
• Knowledge of the communications discipline, including digital marketing and social media.
• Digital knowledge and skills to be able to use a variety of applications and tools.
• A keen eye for detail.
• Good customer and client relationship skills.
• Ability to pick up and learn new things quickly.
• Ability to travel to sites throughout Devon and Somerset and on occasions outside the two counties.

What is in it for me?

When joining Devon and Somerset Fire and Rescue Service you will make a tangible difference every day. But that’s not all! We value our employees and offer an extensive benefits package, including:

• Flexible working arrangements to promote work-life balance
• A generous pension scheme for your future
• Ample annual leave to recharge and refresh
• Family leave policies that support your loved ones
• Access to physiotherapy services for your well-being
• Opportunities for professional development and progression
• Free gym access and personalised fitness coaching
• Support for eye care and wellness programs
• Exclusive Blue Light Membership discounts
• Affordable healthcare options through Benenden Health
• Engaging sports and social groups for community building
• Confidential counselling services and mental health support
• Access to the Firefighters Charity for additional support
• A cycle-to-work scheme to promote healthy commuting

Supporting documents and information

If you feel have the skills and experience to become our Communications and Engagement Assistant please click ‘apply’ today, we’d love to hear from you.

Closing date: 2359hrs 15 June 2025

If you feel have the skills and experience to become our Communications and Engagement Assistant please click ‘apply’ today, we’d love to hear from you.

If you have any questions, or for an informal discussion about the role, please contact Rachel Barnard – our Communications Lead, via 07971 577387 or send an email to rbarnard@dsfire.gov.uk

Apply on the Devon and Somerset Fire and Rescue website

Apply now