Complaint Resolution Specialist
Closing in 9 days (4 October 2026 11:59 pm)
Job details
Salary: £38,510 – £41,177 depending on experience
Employer: Homes in Somerset
Location: Hybrid – home & office based, Bridgwater, Somerset,
Contract type: Fixed term
Working pattern: Full time
Closing date: 4 October 2026 11:59 pm
About the job
Key information
Up to 12-month FTC
Hours: 37 hours per week
Holiday –27 Days plus bank holidays
Location: Hybrid/Office Based – Bridgwater House
Are you passionate about delivering fair, transparent and customer-focused complaint resolution? We’re looking for a Complaint Resolution Specialist to lead on Stage 2 complaints and Housing Ombudsman investigations, helping us identify learning, improve services and make a real difference for our customers. This is an excellent opportunity for someone with strong investigation, communication and problem-solving skills to join Homes in Somerset at an exciting time.