Customer Service Advisor

About the job

Key information

• This is a busy and highly rewarding role, handling high volume customer enquiries relating to the Blue Badge scheme provided by Somerset Council.
• You will begin your role supporting Blue Badge and could at a later date be involved in one of our many other services eg Adult Social Care, Childrens Social Care, Council Tax, Waste, Highways, Registrations, Business Rates, Planning, or Housing
• It offers hybrid working, with 1 day per week required in the office (once trained) and the remaining days can be home or office based as you wish.
• Office days will be based in County Hall, Taunton
• Full-time position (37hrs). Customers can contact us between 8.30-5pm Monday to Friday so, your work pattern will be within these hours.
• Fixed term contract for 12 months
• Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

What will I be doing?

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

In this post, you will be providing ‘front door’ support for customers contacting the Council about the Blue Badge scheme, which offers parking concessions for those with disabilities. You will handle each enquiry with care and understanding, offering quality support and guidance before making decisions regarding eligibility, evidence and renewals. Upon receipt of eligibility evidence you will follow the eligibility process and where necessary consult with an Occupational Therapist for advice,

We’re working to improve the lives of people here in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• Managing the email inbox, responding to high volume daily contact
• Making outgoing Call backs to provide support and guidance to those customers who require additional support, inclusive of completing applications over the phone for those who are unable to do so themselves.
• Administration and data input
• Manage the daily post, which will include reviewing and processing evidence, applications and payments

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Have excellent communication skills, both written and verbal.
• Can handle multiple tasks and manage contact volumes effectively.
• Have strong organizational and time management skills.
• Have experience in a customer service or data inputting environment

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

Supporting documents and information

For an informal chat about the role, you can contact Sarah Ralls sarah.ralls@somerset.gov.uk or Eilish Dale Eilish.dale@somerset.gov.uk

Interviews will take place w/c 27th April 2026

Salary £25,185 – £25,989 per annum

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button – we can’t wait to hear from you.

Apply on the Somerset Council website

Apply now