Customer Service Assistant – Reception
Closing in 14 days (24 February 2026 11:59 pm)
Job details
Salary: £12.93 per hour
Employer: University Centre Somerset College Group
Location: Taunton College , Somerset,
Contract type: All year round, Permanent
Working pattern: Part time
Closing date: 24 February 2026 11:59 pm
About the job
What will I be doing?
We are seeking a reliable, customer-focused Customer Services Assistant to join our Reception team on a part-time basis, with flexibility to support evening and ad-hoc cover.
Reception is a critical frontline service within the College, playing a key role in shaping first impressions and maintaining a safe, welcoming and well-organised campus environment. The postholder will provide a professional, calm and approachable first point of contact for students, staff, visitors and contractors, ensuring enquiries are handled efficiently and in line with College policies and procedures.
What kind of experience or qualifications do I need?
The role requires a high level of professionalism, discretion and resilience, particularly when responding to competing demands. The postholder will be expected to communicate clearly and effectively across multiple channels, work confidently with College systems, and exercise sound judgement when escalating issues to the appropriate teams.
This role is ideally suited to someone who values routine through fixed core hours, but who is also flexible, adaptable and responsive, with the ability to support additional reception cover during periods of leave, sickness or increased operational demand. The successful candidate will enjoy working as part of a wider team, while also being confident working independently during quieter periods, including evening shifts.