Data & Performance Officer

About the job

Key information

• Hybrid working, but with a work base location of Taunton Library. The post includes some county wide travel.
• Hours of Work:18. 5 hours per week (with flexibility of how these hours are worked, agreed with the line manager).
• Annual leave: 25 days or, with more than 5 years continuous service 28 day. This is inclusive of two statutory days. (annual leave stated is pro rata for part time hours). The annual leave year starts on 1st April.

What will I be doing?

This is an exciting opportunity to work within Somerset Libraries Development Team. The Development Team plays a lead role in ensuring the library service continues to evolve and delivers a range of innovative and exciting activity. Responsibilities across the team include Stock, Digital, Health and Wellbeing, External Funding and Marketing.

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• The Data and Performance Officer has a key role in supporting the functions of the Development Team through providing regular reports, analysing local and county wide trends, combining library usage data with both geographic and demographic data and developing tools for staff at all levels to use to review and use data in a meaningful way.
• The role has a range of regular reporting duties and in addition you will work with the wider team to support customer engagement, provide evidence for external funding bids, identify trends in key areas like stock issues or visitor counts, and review web and social media data to contribute to our digital marketing strategy.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Educational qualifications to at least NVQ3 standard/5 GCSEs including Maths and English at C/Level 4
• You will have good working knowledge of the use of IT systems to process data and extract information, including excellent knowledge of Excel. You may have some experience of specialist business intelligence software like Power BI or be willing to learn.
• You will be able to identify links and patterns between data sets and confidently interpret and present data in creative and engaging ways.
• You will be a confident communicator, self-motivated, a good team player with the ability to multitask.
• A sound knowledge of the application and process of a specialist performance data. Strong data skills, able to analyse and use data to compile an evidence-based report.
• Experience of collecting, compiling and reporting performance data, with accompanying guidance documents for staff training.
• IT skills and knowledge of IT applications with the ability to pass skills on to others.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

Supporting documents and information

For an informal chat about the role, you can contact Emma Mercer on emma.mercer@somerset.gov.uk or John Carter on john.carter@somerset.gov.uk

The salary for this role is £12,994 – £14,071 per annum for 18.5 hours per week

Interview date 27 August 2025

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button – we can’t wait to hear from you.

Apply on the Somerset Council website

Apply now