Emergency Response Officer

About the job

Key information

• This is a permanent role within Somerset Lifeline providing an Emergency Response service to our customers across Somerset.
• The postholder will support the Somerset Lifeline customers by responding to requests for help. Liaising with customers and staff to schedule installation appointments and managing the completion and accurate storage of contracts and other records.
• 28 days’ annual leave.

What will I be doing?

We’re working to improve the lives of vulnerable residents here in Somerset and across the country. Our aim is to enable our customers to continue to live independently in their own homes for as long as possible – and you’ll be a key part of that. Your day-to-day work will involve:

• Responding to emergency calls providing immediate care, support and assistance to our customers including utilising specialist equipment assisting uninjured fallers to stand, providing emergency first aid and where necessary liaising with Emergency Services to provide more critical care.
• Signposting customers to information and other partners including local GPs, Care staff, Adults or Childrens Social Care, the NHS and act as a customer advocate.
• Liaising with the Installation team to respond to faults.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:

• Some experience of working in the Care or Emergency Care industry.
• Understanding of technology enabled care and related products that can be used to promote independence.
• A driven and motivated attitude towards delivering the best service possible.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.

DBS check

This post requires a criminal background check via the Disclosure procedure.

Supporting documents and information

Salary: £27,711 – £31,067 per annum

For an informal chat about the role, you can contact Richard Burge on 01823 217520 or by email at Richard.burge@somerset.gov.uk

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button – we can’t wait to hear from you.

Apply on the Somerset Council website

Apply now