Extra Care Scheme Manager

About the job

Key information

• Permanent, full time position.
• 37 hours per week, Monday to Friday.
• This role is suitable for hybrid working and will involve a combination of working from one of our offices and working remotely.
• 25 days annual leave (plus bank holidays).
• Take on a leading role within a small and supportive team.

What will I be doing?

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• Supporting tenants and dealing with all housing related enquiries from giving initial tenancy advice to managing more complex case work.
• Attending allocation/panel meetings and making recommendations and offers to potential tenants while achieving a balanced community of care and support needs.
• Liaising closely and effectively with all relevant stakeholders including professionals, care workers, families and advocates involved in providing care and support to tenants.
• Being fully engaged in all housing related issues including rent arrears, anti-social behaviour, repairs and maintenance.
• Being fully engaged in the health and safety and maintenance of buildings helping to ensure compliance requirements are met.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Have housing management experience gained within the social housing sector.
• Have a working knowledge of housing law, performance standards and performance indicators.
• Are experienced in supporting tenants to access help involving the provision of information and advice.
• Have experience of working with people with vulnerabilities.
• Have experience of dealing with safeguarding vulnerabilities.
• Have experience in delivering a high level of customer satisfaction and a passion for working with people to achieve their goals.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more…

DBS check

This role requires DBS clearance via the online disclosure procedure.

Supporting documents and information

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

For an informal chat about the role, please contact Stephen Boland on 01823 219503 or email stephen.boland@somerset.gov.uk

Interview date is yet to be confirmed.

If you have all the information you need, just hit the apply button – we can’t wait to hear from you.

Apply on the Somerset Council website

Apply now