About the job

Key information

• Permanent, full time position, 37 hours per week.
• Grade 14 – £24,404 – £25,183 per annum.
• 25 of days annual leave, excl. bank holidays.
• Hybrid and flexible working pattern by agreement. Occasional office days in either Taunton or Wellington may be required.
• A fantastic opportunity for you to bring your passion and energy to the role to help us improve the complaint handling service we deliver to our residents.

What will I be doing?

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that.

Your day-to-day work will involve:

Providing efficient and robust administrative support to our Complaints Resolution team.

Effectively assessing and triaging all new complaints received into the service and managing the team email inbox.

Providing great communication to our residents with empathy and understanding.

Supporting managers with Housing Ombudsman complaint returns and projects designed to improve our services.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

Have experience in delivering high quality and accurate administrative support to services.

Can think on your feet and be a confident decision maker.

Are well organised and able to build positive relationships with a wide range of stakeholders.

Have excellent written and verbal communication skills.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our
• Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more…

Supporting documents and information

For an informal chat about the role, please contact Claire Reed on 01823 207505 or by email at claire.reed@somerset.gov.uk.

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button – we can’t wait to hear from you.

Apply on the Somerset Council website

Apply now