About the job

Key information

• Permanent full time position, 37 hours per week.
• 33 days annual leave (plus bank holidays).
• You will be leading the Housing Maintenance team to ensure high level of customer service across the County.
• Your work-base will predominantly be the Wellington Depot but with a degree of flexibility.

What will I be doing?

You probably came into this industry to do quality work.

Work that you knew would be appreciated by the people who live in the properties you and your team are responsible for. The kind of work that really matters.

Now, be honest with yourself. Are you really able to deliver the kind of work that you want to in your current job?

Are you supported? Given the time to do the job right?

Do you finish work each day knowing that you made a difference to the lives of your tenants?

If the answer to any of the questions is even a tentative “no”, then it might time to think about joining us.

We’ve built a culture where everyone works together and supports each other to do the best job we can for our tenants.

We’re efficient, yes – but we still give everyone the time and space they need to do things right, rather than asking them to get as many jobs done in a day as they physically can.

We focus on quality.

And our approach is working. We know that because of our high levels of customer satisfaction (we regularly hit a level of 100% satisfaction for new tenants. Not bad, ay.).

In your new job with us, you’ll lead our team to keep driving that high level of customer service by making sure that all our repair jobs are done on time, within budget, and – needless to say – to the highest standard possible.

To give you a feel for the size of the role, we look after 5,600 properties – performing around 5000 emergency repairs and over 10,000 non-emergency repairs each year as well as around 300 void property repairs.

You’ll line manage three senior managers and one team leader (between them, they’ll line manage range of business support staff, trade supervisors, schedulers and trade roles).

Although there is a small degree of flexibility, you’ll be based in our depot in Wellington the majority of the time.

What kind of experience or qualifications do I need?

Given the nature of this job, it’s essential that you have experience in a similar management role, working in the social housing sector (this might come from directly working in local government or social housing, or it might come from working for an agency or contractor).

That means you understand this sector and the skills needed to do this job successfully – so we won’t spend three more paragraphs talking about the kind of person you need to be.

(You’ll already know, for example, that you need to be a good people leader, and comfortable managing a budget and range of projects.)

If you’d like some more information, you can find a link to the full job description at the bottom of this advert on our careers site.

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary
• Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more…

Supporting documents and information

For an informal chat about the role, you can contact Ian Candlish via email at ian.candlish@somerset.gov.uk.

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button. We can’t wait to hear from you.

A bit more about Somerset Council

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

Apply on the Somerset Council website

Apply now