ICT Field Engineer

About the job

Key information

Devon and Somerset Fire and Rescue Service are looking for an ICT Field Engineer to join our skilled and supportive Digital, Data and Technology (DDaT) team.

This is a development role, starting at Grade 5 (£33,699 – £36,363) with progression to Grade 6 (£38,220 – £40,777). This role is available on a permanent full-time basis, working 37 hours per week.

As the largest non-metropolitan Fire and Rescue Service in England, we serve the communities of Devon and Somerset – working to prevent emergencies and keep people safe. Our DDaT team plays a vital role in supporting frontline operations and improving outcomes for the public.

What will I be doing?

You’ll be responsible for installing, maintaining and supporting ICT hardware and systems across the Service. This is a hands on, varied role where your work directly supports emergency response and community safety.

Find out more:

Key responsibilities:

• Install, maintain and support ICT equipment across multiple sites.
• Support critical systems, including mobilising and station equipment.
• Configure and maintain hardware and software
• Work with suppliers to ensure service levels are met.
• Maintain accurate records and documentation
• Provide excellent customer support to colleagues across the Service
• Assist with system administration and service desk support when required.
• Contribute to out-of-hours support
• Support continuous improvement and share best practice.

What is in it for me?

There are few IT roles where you can see the direct impact your work has on community safety. You will be pard of a forward-looking team during an exciting period of transformation with DDaT, with opportunities to develop your skills and work alongside a wide range of technologies.

Joining Devon and Somerset Fire and Rescue Service comes with a fulfilling career, where you make a tangible difference every day. But that’s not all! We value our employees and offer an extensive benefits package including:

• Flexible working arrangements to promote work-life balance.
• A generous pension scheme for your future.
• Ample annual leave to recharge and refresh.
• Family leave policies that support your loved ones.
• Access to physiotherapy services for your wellbeing.
• Opportunities for professional development and progression.
• Free gym access and personalised fitness coaching.
• Support for eye care and wellness programs
• Blue Light Membership discounts
• Affordable healthcare options through Benenden Health.
• Engaging sports and social groups for community building.
• Confidential counselling services and mental health support.
• Access to the Firefighters Charity for additional support.
• A cycle to work scheme to promote healthy commuting.

Supporting documents and information

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy.

Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act (1974) Exceptions Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.

Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such any positive disclosure will incorporate a reasonable and proportionate response.

As a Service and as individuals:

• We are proud to help
• We are honest
• We are respectful
• we are working together

Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.

Apply on the Devon and Somerset Fire and Rescue website

Apply now