Lettings Manager

About the job

Key information

• Full time, permanent position.
• 37 hours per week.
• This role is suitable for hybrid working and will involve a combination of working from one of our offices and working remotely.
• 30 days annual leave (plus bank holidays).
• Take on a leading role within a small and supportive team.

What will I be doing?

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

Managing and developing your team. You will ensure day to day services are delivered, individual and team performances are met whilst continually looking to improve services.

Providing a modern and customer centred lettings service that will enable us to drive service improvements and deliver solutions to reduce rent loss and void lettings times.

Working in partnership and ensuring full oversight of contractor and our repairs teams’ performance, playing a key role in meetings to ensure the delivery and development of a consistent and efficient void repairs service.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Have management experience gained within the social housing sector.
• Have a working knowledge of housing law, performance standards and performance indicators.
• Have experience in delivering a high level of customer satisfaction.
• Have the ability to inspire, motivate and develop employees and teams along with experience in setting and communicating clear objectives to ensure team goals are achieved.
• Are a practical and logical thinker, who can overcome problems/issues to meet deadlines.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more…

DBS check

This role requires DBS clearance via the online disclosures procedure.

Supporting documents and information

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

For an informal chat about the role, please contact Stephen Boland on 01823 219503 or email stephen.boland@somerset.gov.uk

Interview date is yet to be confirmed.

If you have all the information you need, just hit the apply button – we can’t wait to hear from you.

Apply on the Somerset Council website

Apply now