Senior Business Support Assistant

About the job

Key information

• 30 hours per week. Working pattern to be agreed.
• This role offers hybrid working. There will be an expectation that the post holder will work from the Bridgwater House office alongside business support and operational colleagues in Children’s Social Care.
• The position is offered on a permanent basis

What will I be doing?

We’re working to improve the lives of children in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• Processing fostering and Kinship applications
• Taking telephone calls
• Chasing references
• Managing a busy mailbox by monitoring and responding to email requests
• Arranging and minuting meetings as required by the Team

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Are passionate about helping to improve the lives of vulnerable children and young people living in Somerset.
• Have a warm, friendly, non-judgemental manner in order to help the families we support feel comfortable. You will need to be calm and kind in difficult situations and conversations.
• Have experience working in an office environment
• Know your way around Microsoft 365 (especially Word, MS Teams and Excel) and are comfortable using databases
• Can deal with changing and competing deadlines and priorities (not everybody can, and that’s ok – but it’s super important in a role like this one)
• Are educated to GCSE Grade 4 (C ) or above standard in English and Maths.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

DBS check

This role requires a Basic check via the Disclosure procedure.

Supporting documents and information

The salary for this role is £19,787 – £20,418 per annum for 30 hours per week.

For an informal chat about the role, you can contact Claire White on 01278 447709 claire.white@somerset.gov.uk or Clare Dowden on 01749 822717 clare.dowden@somerset.gov.uk

We will contact short listed candidates to arrange interviews.

If you have everything you need, just hit the apply button. We can’t wait to hear from you.

Apply on the Somerset Council website

Apply now