Senior Business Support Assistant

About the job

Key information

Salary: Grade 14, Ranging from £25,185 to £25,989 per annum.

Contract: Fixed Term – 2 Years.

Hours: 37 Hours a week.

What will I be doing?

As a Senior Business Operations Assistant, you’ll provide high-quality administrative and operational support to practitioners, managers and senior leaders across a range of council services. You’ll coordinate complex activities, including organising and minuting multi-agency meetings, supporting casework processes, and maintaining accurate records that contribute to key service decisions.

Acting as a key point of contact, you’ll manage enquiries, prioritise workloads, and provide timely support to colleagues, residents and partner agencies. You’ll also help maintain business systems, support financial and data processes, and play an important role in delivering efficient, high-quality services.

How You’ll Make a Difference

• Keep services running smoothly by providing high-quality business support to managers, practitioners and partner agencies.
• Coordinate important meetings, panels and reviews, ensuring accurate records and statutory deadlines are met.
• Be the first point of contact for enquiries, offering professional, sensitive and helpful support to service users and stakeholders.
• Use systems and data to monitor performance, produce reports and help identify areas for improvement.
• Build strong relationships across teams and partner organisations, helping deliver positive outcomes for children, families and communities.

What kind of experience or qualifications do I need?

• Strong communication skills with the ability to prioritise competing demands, make decisions and work at pace.
• Experience in an office or administrative role, including customer service and supporting meetings.
• Proficient in Microsoft 365 applications, particularly Word, Excel, SharePoint and Outlook, with good numeracy and literacy skills.
• Experience handling data across multiple systems, with an understanding of data protection and database use.
• Strong organisational skills, attention to detail and ability to work effectively as part of a team.
• Educated to GCSE level (including English and Maths) or hold an NVQ Level 3, QCF Level 2, or equivalent qualification.

What is in it for me?

At Somerset Council, we’re a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England’s most beautiful counties, it’s a great place to build your career and enjoy an excellent quality of life.

• Generous annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK’s most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Find out more about working at Somerset Council

Supporting documents and information

• 25 day’s annual leave (additional to bank holidays).
• We are happy to consider flexible working patterns – we work hard to sustain a good work-life balance and are passionate about maintaining a positive and supportive working culture. Part-time hours will be considered, with a minimum of 18.5 hrs per week, working flexibly across the week including Wednesday office attendance.
• This role offers hybrid working, allowing you to work either from home or from our offices at County Hall, Taunton. Our team office day is
• Wednesdays ensuring critical peer support, 1 to 1 meeting, attendance at team meetings and training.
• We have multiple vacancies available supporting either the Statutory SEND Service or the Educational Psychology Service.
• Interviews will take place as applications are received.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for VISA sponsorship.

For an informal chat about the role, please contact:

Alice Grammer: Email – alice.grammer@somerset.gov.uk. Phone 01823 358046 or

Ebony Cooke: Email – ebony.cooke@somerset.gob.uk. Phone 01823 357849

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

Apply on the Somerset Council website

Apply now