Senior Systems Support Officer – LCS

About the job

Key information

• This role is based at County Hall, Taunton 1 day a week in the office, 4 days working from home. At times occasionally working from other Council Offices.
• 30 days’ annual leave (in addition to bank holidays).
• The contract offered is permanent and full-time (37 hours per week).

What will I be doing?

We are looking for a Senior Systems Support Officer to lead and innovate in our Children’s Services practice support and systems development (PSSD) team. This is your chance to combine technical expertise with leadership skills to support vital Children’s Social Care Systems and ensuring compliance with data protection standards.

Your day-to-day work will involve:

• Leading a dedicated team providing expert support for CSC systems across Somerset Council and partner agencies e.g. LCS, EHM, and LIFT.
• Driving improvements in system processes and ensure compliance with data protection standards.
• Acting as Project Manager for system upgrades and enhancements, whilst utilising troubleshooting and problem-solving skills.
• Collaborating with operational and business operations managers and suppliers to deliver effective solutions.
• Utilising troubleshooting and problem-solving skills.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:

• Strong IT skills, including Microsoft Office and knowledge of GDPR.
• Experience of managing priorities and resolving complex issues.
• Excellent communication and leadership skills.
• A logical, detail-oriented approach and willingness to learn new systems.
• GCSE English and Maths (or equivalent); IT qualifications desirable.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

DBS check

This role requires a Basic DBS check via the Disclosure procedure.

Supporting documents and information

The Salary for the role is Grade 11, ranging from £32,597 to £36,363 per annum.

For an informal chat about the role, you can contact David Billing at 01823 359273, or David.Billing@Somerset.gov.uk or, Helen Sellick at 01823 356931, or Helen.Sellick@Somerset.gov.uk.

If you have everything you need and you are ready to shape the future of Children’s Services in Somerset, just hit the apply button. We can’t wait to hear from you!

Apply on the Somerset Council website

Apply now