Temporary Accommodation Assistant

About the job

Key information

• 2 x Permanent positions available.
• 37 hours per week, Monday to Friday.
• You will be based in one of our Somerset Council main Offices in either Taunton, Bridgwater, Shepton Mallet or Yeovil.
• Hybrid working will be offered in agreement with management.
• You will be required to work mainly within our opening hours of 9am-5pm, occasionally working slightly later as required.
• 25 days annual leave, rising to 28 after 5 years continuous service.
• This is a great role to introduce you to Homelessness and Accommodation.

What will I be doing?

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

Coordinate the allocation of temporary accommodation to service users with the rest of the Temporary Accommodation team.

Ensure all applicants complete a Housing Benefits application.

Liaise with housing providers to ensure the availability and suitability of accommodation.

Conduct regular inspections of temporary accommodation to ensure standards are met.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:

• Excellent communication skills.
• Strong organisational and time management skills.
• Problem-solving skills and the ability to handle difficult situations.
• Experience in maintaining accurate records and case management.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What is in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more…

DBS check

This role requires a Basic DBS via the online disclosure procedure.

Supporting documents and information

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

For an informal chat about the role, you can contact Sam Wenden, Head of Service Prevention, Homefinder and Accommodation by email at Sam.Wenden@somerset.gov.uk

Interviews will take place week commencing 16 June.

If you have all the information you need, just hit the apply button – we can’t wait to hear from you.

Apply on the Somerset Council website

Apply now